Artsy incident

Search service degraded

Minor Resolved View vendor source →

Artsy experienced a minor incident on April 16, 2024 affecting Artsy for iPhone and Content Management and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 01:04 PM UTC
Resolved
Apr 16, 2024, 04:13 PM UTC
Duration
3h 9m
Detected by Pingoru
Apr 16, 2024, 01:04 PM UTC

Affected components

Artsy for iPhoneContent ManagementE-commerceArtsy for Android

Update timeline

  1. investigating Apr 16, 2024, 01:04 PM UTC

    We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

  2. investigating Apr 16, 2024, 01:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 16, 2024, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 16, 2024, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2024, 04:13 PM UTC

    This incident has been resolved.