Artsy incident

Some email Delivery and Configuration Disruptions

Minor Resolved View vendor source →

Artsy experienced a minor incident on April 29, 2024 affecting E-commerce, lasting 12h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 02:24 PM UTC
Resolved
Apr 30, 2024, 02:51 AM UTC
Duration
12h 26m
Detected by Pingoru
Apr 29, 2024, 02:24 PM UTC

Affected components

E-commerce

Update timeline

  1. investigating Apr 29, 2024, 02:24 PM UTC

    We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

  2. investigating Apr 29, 2024, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 29, 2024, 02:28 PM UTC

    The issues have been identified and it's being fixed at the moment.

  4. resolved Apr 30, 2024, 02:51 AM UTC

    Our external provider has fixed the issue on their end and our services are back up.