AristotleK12 experienced a major incident on December 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 18, 2024, 02:00 PM UTC
Type: Incident Duration: 4 hours and 25 minutes Affected Components: AristotleK12, DNS Filtering, Proxy Filtering, Video Conferencing, AristotleK12 Parent, AristotleK12 Educator Dec 18, 14:06:47 GMT+0 - Identified - We have identified an outage affecting AristotleK12, which is causing service disruptions. Our team is working diligently to restore service, and we apologize for any inconvenience this may have cause. Dec 18, 17:19:30 GMT+0 - Monitoring - We experienced an outage affecting AristotleK12, which caused service disruptions. The issue has been resolved and services have been restored. Out of an abundance of caution, we are actively monitoring the system to ensure continued performance. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you continue to experience any issues, please contact our support team at [[email protected]](mailto:[email protected]) Dec 18, 14:00:13 GMT+0 - Investigating - We are on the case and actively investigating the AristotleK12 outage. We know it is frustrating, and we appreciate your patience. In the meantime, please feel free to contact us if the issues persist. Rest assured, we are working as fast as we can to get things back to normal! Dec 18, 18:25:25 GMT+0 - Resolved - Good news, AristotleK12 is back! 🎉 You are ready to return to your tasks, lessons, and daily to-dos. Thanks for hanging in there with us through the hiccup! Here is to a smooth rest of your day. Stay awesome!