Device state and updates may be delayed

Update timeline

1. identified Sep 02, 2025, 03:38 AM UTC

   We've identified issue that is affecting devices streaming state and updates from being properly updated. We are working on resolving this issue. There is currently no ETA.

2. identified Sep 02, 2025, 04:33 AM UTC

   We are continuing to work on resolving this issue.

3. monitoring Sep 02, 2025, 05:07 AM UTC

   We have identified, recovered from the main issue and now monitoring.

4. monitoring Sep 02, 2025, 05:37 AM UTC

   During the one-hour impact window, addition of new devices and modifications to the existing device inventory were both delayed. Postmortem for this incident is still pending. Our team is currently actively working on reviewing this incident, and postmortem update.

5. resolved Sep 02, 2025, 05:38 AM UTC

   This incident has been resolved.

6. postmortem Sep 09, 2025, 12:40 AM UTC

   ## **Incident Report: CVaaS Service Disruption - September 1, 2025** On September 1, 2025, CloudVision as-a-Service region cv-prod-euwest-2 experienced a disruption that lasted 2h. During this time some devices may have experienced state update becoming visible to be delayed up to those 2h. There was no data loss of device state. This incident was not due to a security breach, intrusion, or otherwise malicious activity.‌ **Root Cause** The root cause of this incident was caused by residual impact that was as described [in this incident](https://status.arista.io/incidents/7bcj2khfpqcy). Please find further details of root cause, and our response as described in this linked post. Thank you for using CloudVision as-a-Service.