ARIN incident

SMS 2FA Enrollment Issues

Minor Resolved View vendor source →

ARIN experienced a minor incident on May 18, 2026 affecting SMS, lasting 14h 59m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 11:05 PM UTC
Resolved
May 19, 2026, 02:04 PM UTC
Duration
14h 59m
Detected by Pingoru
May 18, 2026, 11:05 PM UTC

Affected components

SMS

Update timeline

  1. investigating May 18, 2026, 11:05 PM UTC

    We are currently investigating an issue affecting new account 2FA enablement via SMS. As a precautionary measure, new account 2FA enrollment using SMS has been temporarily disabled. New account 2FA enrollment via TOTP and hardware token is not affected. Similarly, existing SMS-based 2FA configurations remain fully operational and are not affected by this issue.

  2. resolved May 19, 2026, 02:04 PM UTC

    This incident has been resolved.