ARIN incident

SMS 2FA not reaching Verizon network

Major Resolved View vendor source →

ARIN experienced a major incident on April 4, 2023 affecting SMS, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 07:24 PM UTC
Resolved
Apr 04, 2023, 11:45 PM UTC
Duration
4h 20m
Detected by Pingoru
Apr 04, 2023, 07:24 PM UTC

Affected components

SMS

Update timeline

  1. identified Apr 04, 2023, 07:24 PM UTC

    Our SMS vendor is currently having problems delivering to the Verizon network. If you use Verizon SMS for your two-factor authentication, you will have to use a recovery code to login to ARIN Online. We will send out a notification when connectivity has been reestablished to the Verizon network.

  2. monitoring Apr 04, 2023, 09:52 PM UTC

    SMS messaging has been restored to the Verizon network. We are monitoring the situation and will resolve this issue soon if it continues to remain operational.

  3. resolved Apr 04, 2023, 11:45 PM UTC

    This incident has been resolved.