Arduino incident

Service degradation on IoTCloud MQTT connectivity

Minor Resolved View vendor source →

Arduino experienced a minor incident on October 4, 2022 affecting IoT Cloud UI and Dashboards and Device connectivity, lasting 22h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 09:57 AM UTC
Resolved
Oct 05, 2022, 08:00 AM UTC
Duration
22h 3m
Detected by Pingoru
Oct 04, 2022, 09:57 AM UTC

Affected components

IoT Cloud UI and DashboardsDevice connectivity

Update timeline

  1. investigating Oct 04, 2022, 12:36 PM UTC

    Dashboards may experience issues displaying realtime data Devices may experience connection issues Historical data ingestion is delayed

  2. investigating Oct 04, 2022, 01:55 PM UTC

    We are continuing to investigate the issue

  3. investigating Oct 04, 2022, 03:29 PM UTC

    We are continuing to investigate the issue; the average ingestion delay is about 10 minutes.

  4. identified Oct 04, 2022, 05:12 PM UTC

    A remediation has been applied which normalized the situation

  5. identified Oct 04, 2022, 05:13 PM UTC

    We will continue monitoring the situation, everything looks back to normal

  6. monitoring Oct 04, 2022, 05:14 PM UTC

    We will continue monitoring the situation, everything looks back to normal

  7. resolved Oct 05, 2022, 08:00 AM UTC

    The situation is stably back to normal