Arduino incident

IoTCloud service is not responsive, some IoT devices are unable to connect

Major Resolved View vendor source →

Arduino experienced a major incident on September 12, 2023 affecting IoT Cloud UI and Dashboards and Device connectivity, lasting 12h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2023, 05:46 PM UTC
Resolved
Sep 13, 2023, 06:14 AM UTC
Duration
12h 28m
Detected by Pingoru
Sep 12, 2023, 05:46 PM UTC

Affected components

IoT Cloud UI and DashboardsDevice connectivity

Update timeline

  1. investigating Sep 12, 2023, 05:46 PM UTC

    We are currently investigating the issue

  2. identified Sep 12, 2023, 07:46 PM UTC

    We have identified the root cause and we are applying remediations

  3. identified Sep 12, 2023, 07:54 PM UTC

    A remediation has been applied, currently the system appears operational, we will continue monitoring.

  4. resolved Sep 13, 2023, 06:14 AM UTC

    The incident has been resolved