Arduino incident

Partial degradation for Trigger functionality on Arduino Cloud

Minor Resolved View vendor source →

Arduino experienced a minor incident on December 19, 2023 affecting IoT Cloud UI and Dashboards, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2023, 01:43 PM UTC
Resolved
Dec 20, 2023, 02:16 PM UTC
Duration
1d
Detected by Pingoru
Dec 19, 2023, 01:43 PM UTC

Affected components

IoT Cloud UI and Dashboards

Update timeline

  1. investigating Dec 19, 2023, 01:43 PM UTC

    A percentage of users are unable to access Trigger page to create new Triggers. Investigation in progress.

  2. investigating Dec 19, 2023, 04:46 PM UTC

    We are continuing to investigate the issue

  3. investigating Dec 19, 2023, 08:07 PM UTC

    Investigation still in progress. Only some user accounts are affected by the problem.

  4. investigating Dec 20, 2023, 07:14 AM UTC

    We are investigating the issue. Some users resolved it by starting a fresh session and with new login. While we find a complete solution, this workaround might be a useful resource.

  5. identified Dec 20, 2023, 10:17 AM UTC

    The root cause has been identified and we are applying a solution

  6. monitoring Dec 20, 2023, 10:18 AM UTC

    The solution has been applied and the system behavior is now back to normal.

  7. resolved Dec 20, 2023, 02:16 PM UTC

    The incident is stably resolved now