TitanHQ incident

Some Flockmail users may experience issues in sending / receiving email

Minor Resolved View vendor source →

TitanHQ experienced a minor incident on November 15, 2019 affecting Incoming Mail Delivery and Outgoing Mail Delivery, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2019, 05:39 PM UTC
Resolved
Nov 15, 2019, 07:36 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 15, 2019, 05:39 PM UTC

Affected components

Incoming Mail DeliveryOutgoing Mail Delivery

Update timeline

  1. identified Nov 15, 2019, 05:39 PM UTC

    Our Servers are experiencing much higher latencies than usual on some operations. Some of our users may experience issues in sending / receiving emails. We are rapidly working on a fix. No email will be lost.

  2. monitoring Nov 15, 2019, 07:26 PM UTC

    We have pushed a fix and the issue is resolved. Our team is currently keeping a close watch on our systems.

  3. resolved Nov 15, 2019, 07:36 PM UTC

    We have successfully resolved the incident. All systems are operational now.