TitanHQ incident

Server outage

Critical Resolved View vendor source →

TitanHQ experienced a critical incident on April 9, 2021 affecting Incoming Mail Delivery and Outgoing Mail Delivery, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2021, 10:04 PM UTC
Resolved
Apr 09, 2021, 10:30 PM UTC
Duration
25m
Detected by Pingoru
Apr 09, 2021, 10:04 PM UTC

Affected components

Incoming Mail DeliveryOutgoing Mail Delivery

Update timeline

  1. investigating Apr 09, 2021, 10:04 PM UTC

    We are experiencing a server outage, this is being investigated currently

  2. investigating Apr 09, 2021, 10:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 09, 2021, 10:28 PM UTC

    The issue has been fixed.

  4. resolved Apr 09, 2021, 10:30 PM UTC

    Our operation team found the issue and resolved it.