TitanHQ incident

Titan mail login partially impacted along with Pop/IMAP failures

Notice Resolved View vendor source →

TitanHQ experienced a notice incident on October 31, 2022 affecting Login and POP/IMAP, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 02:19 PM UTC
Resolved
Oct 31, 2022, 05:23 PM UTC
Duration
3h 4m
Detected by Pingoru
Oct 31, 2022, 02:19 PM UTC

Affected components

LoginPOP/IMAP

Update timeline

  1. investigating Oct 31, 2022, 02:19 PM UTC

    We are currently investigating this issue.

  2. identified Oct 31, 2022, 03:03 PM UTC

    We have found that most of this issue has been happening for users based out of European regions on their WiFi network. The primary investigation points out that the issue is pertaining due to the network issues on the local Internet service providers. Also, we have observed failures on other third-party apps as well.

  3. resolved Oct 31, 2022, 05:23 PM UTC

    As the issue was occurring due to the network outages of the local Internet service providers and there are no outages on Titan infra. These issues are expected to be resolved once the network outage issue is fixed by the Internet service providers in the European region.