Production Service Degradation
Affected: EU Data Center
Archlet Outage History
Archlet is up right nowArchlet had 2 outages in the last 2 years totaling 6h 41m of downtime — averaging 0.1 incidents per month.
There were 2 Archlet outages since October 29, 2025 totaling 6h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
File download/upload capability impacted
Affected: EU Data Center
Timeline · 5 updates
- investigating Oct 29, 2025, 05:18 PM UTC
Starting at approximately 16:00 UTC, some users began experiencing delays or timeouts when downloading or uploading files. Further, some pages started to load slower than usual.
- identified Oct 29, 2025, 05:19 PM UTC
We identified the likely root cause being a Microsoft Azure network availability issues. Microsoft is currently actively working on the issue; however, an ETA for resolution is not available yet.
- identified Oct 29, 2025, 06:17 PM UTC
Microsoft identified the issue and is in the process of rolling out a patch. The patch is expected to complete within 1 hour.
- monitoring Oct 29, 2025, 06:57 PM UTC
We applied a configuration change to bypass the Microsoft resources experiencing service degradation. Archlet App should be fully functional for all customers at this point. We'll continue to perform tests and monitor service health.
- resolved Oct 29, 2025, 07:45 PM UTC
After passing all tests and monitoring indicating that customers are unblocked, we're resolving this incident. For users still experiencing issues, please refresh the Archlet App page in your browser.