Aqua Platform incident

Adding ad delivery capacity to fulfil sudden increase in demand

Minor Resolved View vendor source →

Aqua Platform experienced a minor incident on February 10, 2025 affecting Ad Delivery Platform, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 09:02 PM UTC
Resolved
Feb 10, 2025, 10:42 PM UTC
Duration
1h 40m
Detected by Pingoru
Feb 10, 2025, 09:02 PM UTC

Affected components

Ad Delivery Platform

Update timeline

  1. investigating Feb 10, 2025, 09:02 PM UTC

    We're aware of a slight degradation in overall performance of the ad delivery component. The apparent cause is a sudden increase in demand from a single new customer.

  2. identified Feb 10, 2025, 09:03 PM UTC

    We're in the process of increasing server capacity to handle the sudden demand increase.

  3. monitoring Feb 10, 2025, 10:14 PM UTC

    Now that the additional capacity is fully online, we're monitoring the performance and availability of the ad delivery component for all regions.

  4. resolved Feb 10, 2025, 10:42 PM UTC

    Having monitored the delivery component of our platform carefully, we are confident that the issue has been resolved. Automated monitoring will continue (as before). Customers that still see performance degradation can contact their regular support channels.