Apwide experienced a critical incident on March 10, 2021 affecting Golive Cloud - App and Time Squad Cloud, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2021, 07:04 AM UTC
We are currently investigating this issue.
- investigating Mar 10, 2021, 07:12 AM UTC
The incident is due to a fire that damaged one of the Data Centers of our hosting company. More information: http://travaux.ovh.net/?do=details&id=49471 We are activating our Disaster Recovery Plan and will update you on the progress.
- identified Mar 10, 2021, 07:13 AM UTC
The incident is due to a fire that damaged one of the Data Centers of our hosting company. More information: http://travaux.ovh.net/?do=details&id=49471 We are activating our Disaster Recovery Plan and will update you on the progress.
- identified Mar 10, 2021, 08:47 AM UTC
We are proceeding with our Disaster Recovery procedures
- identified Mar 10, 2021, 09:32 AM UTC
We are proceeding with our Disaster Recovery procedures
- identified Mar 10, 2021, 01:28 PM UTC
Backups have been restored successfully. Our hosting provider is now fixing an issue impacting our load balancer that will allow us to fully restore the service.
- resolved Mar 10, 2021, 02:06 PM UTC
The service is restored for both Golive Cloud and Time Buddy Cloud.