Apwide incident

Major system outage

Critical Resolved View vendor source →

Apwide experienced a critical incident on May 2, 2021 affecting Golive Cloud - App and Time Squad Cloud, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2021, 09:40 PM UTC
Resolved
May 03, 2021, 04:13 AM UTC
Duration
6h 33m
Detected by Pingoru
May 02, 2021, 09:40 PM UTC

Affected components

Golive Cloud - AppTime Squad Cloud

Update timeline

  1. investigating May 02, 2021, 10:03 PM UTC

    We are currently investigating this issue.

  2. identified May 02, 2021, 10:11 PM UTC

    The outage is due to a Load Balancer failure. Our hosting provider is working on a fix. More information: http://travaux.ovh.net/?do=details&id=50234

  3. monitoring May 03, 2021, 03:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2021, 04:13 AM UTC

    This incident has been resolved.