Apwide incident

Major system outage

Critical Resolved View vendor source →

Apwide experienced a critical incident on October 13, 2021 affecting Golive Cloud - App and Time Squad Cloud, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 07:37 AM UTC
Resolved
Oct 13, 2021, 08:35 AM UTC
Duration
58m
Detected by Pingoru
Oct 13, 2021, 07:37 AM UTC

Affected components

Golive Cloud - AppTime Squad Cloud

Update timeline

  1. investigating Oct 13, 2021, 07:46 AM UTC

    We are currently investigating this issue.

  2. identified Oct 13, 2021, 08:13 AM UTC

    The outage is due to a network misconfiguration from our hosting provider. Fix is currently in progress. Golive and Time Squad data are safe.

  3. resolved Oct 13, 2021, 08:38 AM UTC

    This incident has been resolved.