Apwide experienced a major incident on January 19, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 19, 2023, 09:29 AM UTC
Following an operational/infrastructure change (update of our API gateway), Golive Rest API was in partial outage. Impact: Golive frontend was up and running, but some generated Rest API tokens were considered revoked. This resulted in some failing API calls (HTTP 500). Actions (UTC time): - 3:00am: rollback operational change - 6:32am: re-apply change with first attempt of resolution + monitoring - 8:00am: new occurrences identified on production - 9:32am: push fix for the second attempt of resolution - 10:30am: still occurrences of error found on production - 1:10pm: apply new fix on API gateway + monitoring - 4pm: no more occurrences, problem seems fixed We apologize for the inconvenience caused.