Apwide experienced a minor incident on March 23, 2023 affecting Golive Cloud - App, lasting 16h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Golive Cloud - App
Update timeline
- investigating Mar 23, 2023, 04:57 PM UTC
We're currently investigating possible issues impacting emails sent by Golive automation engine and watcher capability.
- identified Mar 23, 2023, 05:47 PM UTC
We've identified the potential root cause of this issue. A fix is in progress.
- monitoring Mar 23, 2023, 07:06 PM UTC
Fix has been pushed to production and we're currently monitoring if issue is solved.
- monitoring Mar 23, 2023, 07:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2023, 09:20 AM UTC
Incident is now resolved. Issue was due to the upgrade of Jira cloud rest API client to the v3 which resulted in some email addresses not correctly retrieved by email sending job.