Apwide incident

Major outage

Critical Resolved View vendor source →

Apwide experienced a critical incident on November 16, 2023 affecting Golive Cloud - App and Golive Cloud - API and 1 more component, lasting 13h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 01:50 AM UTC
Resolved
Nov 16, 2023, 03:40 PM UTC
Duration
13h 49m
Detected by Pingoru
Nov 16, 2023, 01:50 AM UTC

Affected components

Golive Cloud - AppGolive Cloud - APITime Squad CloudGolive Cloud - Email NotificationsGolive Cloud - Automations & Webhooks

Update timeline

  1. investigating Nov 16, 2023, 06:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 16, 2023, 06:52 AM UTC

    The issue has been identified by our hosting provider and a fix is being implemented. More information: https://public-cloud.status-ovhcloud.com/incidents/6sd9lwym7zdt

  3. identified Nov 16, 2023, 07:45 AM UTC

    A fix is being implemented by our hosting provider.

  4. identified Nov 16, 2023, 11:08 AM UTC

    Our hosting provider is still working on a fix and we are actively following up. There is no estimated resolution time for the time being.

  5. monitoring Nov 16, 2023, 01:40 PM UTC

    A fix has been implemented by our hosting provider and the service is restored. We are monitoring the situation.

  6. resolved Nov 16, 2023, 03:40 PM UTC

    This incident has been resolved