Apwide experienced a minor incident on January 30, 2024 affecting Golive Cloud - App and Golive Cloud - API, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2024, 03:24 PM UTC
Apwide Golive is currently experiencing instabilities. Our teams are working to identify the causes.
- investigating Jan 30, 2024, 09:51 PM UTC
Platform is stable for 5 hours but analysis to identify the root cause is still ongoing.
- identified Jan 31, 2024, 07:29 AM UTC
A potential root cause has been pinpointed, and a configuration workaround has been implemented in the production environment. We are actively monitoring its impact. Concurrently, efforts are underway to develop a permanent fix.
- monitoring Feb 01, 2024, 09:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2024, 01:03 PM UTC
The issue appears to be successfully addressed. It stemmed from contention within our system responsible for communication with Jira instances. To remedy this, we have refined the initiation of calls to Jira, reducing their frequency. Additionally, we have augmented the pool size of the system overseeing the contention, enhancing its capacity to handle tasks effectively.