Aptum experienced a major incident on May 20, 2026 affecting Hosting (Hosting) and Private Cloud (Private Cloud) and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 02:01 AM UTC
We are currently experiencing an environmental issue at our Herndon Data Center facility. Building cooling units located on the roof have faulted, resulting in water leakage into sections of the building, including the elevator shaft area and electrical infrastructure supporting the facility...
- identified May 20, 2026, 02:35 AM UTC
We are continuing to work closely with the building landlord regarding the environmental issue impacting the facility. An electrician has now been dispatched onsite to assess whether power to our systems can safely remain active. At this time all services remain operational. We will...
- resolved May 20, 2026, 02:51 AM UTC
We have now received confirmation from the onsite electrician that the building power shutdown can be segmented and will not impact the power feed supplying the Data Center facility. All redundant power systems, including UPS and generator infrastructure, are also expected to remain...