Aptible incident

Long load balancer registration times

Major Resolved View vendor source →

Aptible experienced a major incident on October 22, 2024 affecting api.aptible.com, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 06:27 PM UTC
Resolved
Oct 22, 2024, 06:51 PM UTC
Duration
24m
Detected by Pingoru
Oct 22, 2024, 06:27 PM UTC

Affected components

api.aptible.com

Update timeline

  1. identified Oct 22, 2024, 06:27 PM UTC

    We are experiencing longer than usual Route53 change times, and some operations are unable to Rollback gracefully. In order to prevent resources from reaching a failed state where the DNS is not properly configured, we are blocking creation of new operations on the platform. We will update soon with additional information.

  2. resolved Oct 22, 2024, 06:51 PM UTC

    AWS has indicated that the underlying issue has been resolved, and our monitoring indicates it is safe to run operations again. All inconsistencies impacting customer apps or databases (there were only 4 impacted resources) have been resolved.