AppOmni incident

Degraded global SSO and US1 Website and API performance

Minor Resolved View vendor source →

AppOmni experienced a minor incident on June 28, 2024 affecting AppOmni Console and AppOmni APIs, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2024, 03:37 PM UTC
Resolved
Jun 28, 2024, 06:03 PM UTC
Duration
2h 25m
Detected by Pingoru
Jun 28, 2024, 03:37 PM UTC

Affected components

AppOmni ConsoleAppOmni APIs

Update timeline

  1. investigating Jun 28, 2024, 03:37 PM UTC

    Our engineering team is actively examining potential availability and performance issues for US customers. Monitoring of service policies, insight scans, and other background operations are not impacted. We are taking steps to restore standard performance levels and are prioritizing this as a high-severity issue.

  2. monitoring Jun 28, 2024, 04:25 PM UTC

    Standard performance levels have been restored. We will continue to monitor for further issues.

  3. resolved Jun 28, 2024, 06:03 PM UTC

    This incident has been resolved.