AppOmni incident
Delay in processing Threat Detection events and Policy scans for some customers
AppOmni experienced a minor incident on August 2, 2024 affecting Monitored Services Data Sync and Policy Scans and 1 more component, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2024, 02:12 PM UTC
AppOmni has identified a delay in processing Detection events impacting some customers in the US region. These customers may see delayed event processing. The AppOmni Engineering team is actively working to remediate the issue at which time any delayed events will be delivered. No events have been dropped.
- identified Aug 02, 2024, 02:48 PM UTC
AppOmni's Engineering and Site Reliability teams have identified the issue and are remediating. In the course of our investigation, we have noted that some customers may also be seeing delayed policy scans. As this incident is resolved, these scans will quickly catch up to normal operating state. Updates will be provided as that happens.
- monitoring Aug 02, 2024, 03:39 PM UTC
Resolution of the issue impacting some threat detection processing and policy scanning jobs has been completed. Any delays will be resolved shortly. AppOmni's Engineering and Site Reliability teams will continue to monitor.
- monitoring Aug 02, 2024, 07:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 02, 2024, 09:30 PM UTC
This incident has been resolved.