AppOmni incident

Degraded Website and API performance in US1

Minor Resolved View vendor source →

AppOmni experienced a minor incident on September 13, 2024 affecting AppOmni Console and Threat Detection and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 03:09 PM UTC
Resolved
Sep 13, 2024, 05:23 PM UTC
Duration
2h 14m
Detected by Pingoru
Sep 13, 2024, 03:09 PM UTC

Affected components

AppOmni ConsoleThreat DetectionAppOmni APIs

Update timeline

  1. identified Sep 13, 2024, 03:09 PM UTC

    We are currently experiencing issues affecting the performance of our web console and API endpoints for some customers in the US1 region. Our team is actively working to resolve the problem.

  2. monitoring Sep 13, 2024, 03:43 PM UTC

    AppOmni APIs and web console issues in the US1 region have been resolved. We will continue to monitor. Threat Detection users are still experiencing degraded performance and remediations are ongoing.

  3. resolved Sep 13, 2024, 05:23 PM UTC

    This incident has been resolved.