AppOmni incident

Degraded event collection for Salesforce monitored services

Minor Resolved View vendor source →

AppOmni experienced a minor incident on November 25, 2024 affecting Threat Detection, lasting 9h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 04:18 AM UTC
Resolved
Nov 25, 2024, 01:45 PM UTC
Duration
9h 27m
Detected by Pingoru
Nov 25, 2024, 04:18 AM UTC

Affected components

Threat Detection

Update timeline

  1. investigating Nov 25, 2024, 04:18 AM UTC

    AppOmni engineers are currently investigating an issue with Salesforce login events which are missing or contain incorrect data in the AppOmni Common Event Schema (ACES). This may cause alerts which are based on these events to not trigger.

  2. identified Nov 25, 2024, 01:05 PM UTC

    AppOmni engineers have identified a cause and a fix is being implemented. An undocumented change to the Salesforce Platform Events subscription channels has impacted normalization to the ACES schema.

  3. monitoring Nov 25, 2024, 01:33 PM UTC

    A fix has been implemented and engineers are monitoring the normalization of incoming Salesforce events.

  4. resolved Nov 25, 2024, 01:45 PM UTC

    This incident has been resolved.