AppOmni experienced a minor incident on November 25, 2025 affecting Monitored Services Data Sync, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Monitored Services Data Sync
Update timeline
- investigating Nov 25, 2025, 05:59 PM UTC
We are currently investigating an issue related to some ServiceNow instances unable to connect to AppOmni
- investigating Nov 25, 2025, 05:59 PM UTC
We are continuing to investigate this issue.
- identified Nov 25, 2025, 06:17 PM UTC
The issue has been identified and we are in the process of determining a fix. The issue has been partially resolved but disconnects may happen again. We are closely monitoring the situation.
- monitoring Nov 25, 2025, 07:15 PM UTC
Fix has been identified and deployed. The ServiceNow instances are now reconnected. We are currently monitoring the situation closely.
- resolved Nov 25, 2025, 07:30 PM UTC
This incident has been resolved. We will continue to closely monitor.