Appointlet experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 02:43 PM UTC
Type: Incident Duration: 4 hours and 50 minutes Affected Components: Dashboard, Scheduling Pages Oct 20, 14:43:18 GMT+0 - Investigating - We're experiencing a service disruption due to an upstream provider. Oct 20, 14:59:14 GMT+0 - Identified - We're still waiting on our hosting provider to resolve the issue, but we can confirm that users are still able to book new meetings, even though the dashboard is currently offline. Oct 20, 15:50:47 GMT+0 - Identified - We're still monitoring this issue and have noticed significantly degraded performance on the scheduling page. We're in communication with our hosting provider and are monitoring the situation closely. We apologize for this disruption and are doing everything we can to bring the service fully back online. Please note that our customer support provider is also experiencing issues from the same outage, so we may be slow to reply to tickets. Oct 20, 16:11:04 GMT+0 - Identified - We've heard from our hosting provider that they're readying a fix, but it's unclear how long it'll take to implement. We'll update you as soon as we hear more. Oct 20, 17:26:20 GMT+0 - Monitoring - We're starting to see some recovery in our systems, however many requests are still failing. We'll continue to monitor and keep you updated. Oct 20, 18:09:30 GMT+0 - Monitoring - We're starting to see full recovery across the entire application. We will continue to monitor closely and keep you notified about any changes. Oct 20, 19:33:19 GMT+0 - Resolved - We haven't seen any problems since the last update, so we're considering this issue resolved. We truly apologize for the inconvenience, this was not the way we were hoping to start the week. Thank you for your patience. We'll be doing some internal analysis to better prepare for future incidents like this one.