Appointlet experienced a minor incident on October 20, 2025, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 02:43 PM UTC
We're experiencing a service disruption due to an upstream provider..
- identified Oct 20, 2025, 02:59 PM UTC
We're still waiting on our hosting provider to resolve the issue, but we can confirm that users are still able to book new meetings, even though the dashboard is currently offline..
- identified Oct 20, 2025, 03:50 PM UTC
We're still monitoring this issue and have noticed significantly degraded performance on the scheduling page. We're in communication with our hosting provider and are monitoring the situation closely. We apologize for this disruption and are doing everything we can to bring the service fully back online. Please note that our customer support provider is also experiencing issues from the same outage, so we may be slow to reply to tickets..
- identified Oct 20, 2025, 04:11 PM UTC
We've heard from our hosting provider that they're readying a fix, but it's unclear how long it'll take to implement. We'll update you as soon as we hear more..
- monitoring Oct 20, 2025, 05:26 PM UTC
We're starting to see some recovery in our systems, however many requests are still failing. We'll continue to monitor and keep you updated..
- monitoring Oct 20, 2025, 06:09 PM UTC
We're starting to see full recovery across the entire application. We will continue to monitor closely and keep you notified about any changes..
- resolved Oct 20, 2025, 07:33 PM UTC
We haven't seen any problems since the last update, so we're considering this issue resolved. We truly apologize for the inconvenience, this was not the way we were hoping to start the week. Thank you for your patience. We'll be doing some internal analysis to better prepare for future incidents like this one..