Broadcom AppNeta incident

ClientNet Track and Trace Search Results Email Delivery Issue

Major Resolved View vendor source →

Broadcom AppNeta experienced a major incident on September 9, 2026, lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 08:44 AM UTC
Resolved
Sep 14, 2026, 08:10 AM UTC
Duration
4d 23h
Detected by Pingoru
Sep 09, 2026, 08:44 AM UTC

Update timeline

  1. investigating Sep 09, 2026, 08:44 AM UTC

    We are aware of some customers experiencing issues receiving ClientNet Track and Trace search results via email. As a workaround, these results can still be accessed and downloaded directly through the portal. Our engineering team is currently investigating the issue. Please note that there is no impact to delivery and security scanning of your email traffic, and all other aspects of our services remain functional.

  2. investigating Sep 10, 2026, 06:35 AM UTC

    We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

  3. resolved Sep 12, 2026, 01:52 PM UTC

    We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

  4. resolved Sep 14, 2026, 08:10 AM UTC

    We have monitored the service for stability and this incident shall now be closed.