Apphud Outage History
Apphud is up right nowPingoru has recorded 49 incidents for Apphud: 18 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 585 (0%) |
Incidents, newest first
Critical April 10, 2025 Apphud is unavailable 1m API, Dashboard
Started Apr 10, 2025, 05:47 AM UTC· resolved Apr 10, 2025, 05:48 AM UTC
- investigating Apr 10, 2025, 05:47 AM UTC
We are currently investigating this issue.
- resolved Apr 10, 2025, 05:48 AM UTC
This incident has been resolved.
Notice April 9, 2025 Degraded API performance 33m API
Started Apr 09, 2025, 02:59 AM UTC· resolved Apr 09, 2025, 03:32 AM UTC
- identified Apr 09, 2025, 02:59 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Apr 09, 2025, 03:03 AM UTC
A fix has been implemented and we are monitoring the results
- monitoring Apr 09, 2025, 03:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 09, 2025, 03:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 09, 2025, 03:32 AM UTC
This incident has been resolved.
Major April 8, 2025 API partially unavailable 17m API
Started Apr 08, 2025, 05:59 PM UTC· resolved Apr 08, 2025, 06:16 PM UTC
- identified Apr 08, 2025, 05:59 PM UTC
The issue has been identified and a fix is being implemented
- resolved Apr 08, 2025, 06:16 PM UTC
This incident has been resolved.
Notice March 23, 2025 Subscribers Retention chart is unavailable 20m
Started Mar 23, 2025, 01:40 AM UTC· resolved Mar 23, 2025, 02:00 AM UTC
- investigating Mar 23, 2025, 01:40 AM UTC
We've received reports that the Subscribers Retention chart is currently unavailable. Our engineers are actively working on a fix. In the meantime, please use the Net Revenue Retention chart as an alternative. We apologize for the inconvenience and appreciate your patience.
- resolved Mar 23, 2025, 02:00 AM UTC
This incident has been resolved.
Minor March 6, 2025 Elevated number of API Errors 58m API, Dashboard
Started Mar 06, 2025, 10:13 AM UTC· resolved Mar 06, 2025, 11:11 AM UTC
- investigating Mar 06, 2025, 10:13 AM UTC
We are monitoring an elevated number of 502 errors in our backend system. Our engineers are actively investigating the issue.
- monitoring Mar 06, 2025, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 11:11 AM UTC
This incident has been resolved.
- postmortem Mar 06, 2025, 11:34 AM UTC
We experienced an API availability issue from 10:15 UTC to approximately 11:00 UTC due to an unexpected Redis overload caused by recent code changes. Our engineering team identified and fixed the issue on the backend, restoring full functionality to Apphud. We are currently replaying all SDK requests to recover most subscription data. We apologize for the inconvenience and appreciate your patience.
Notice February 14, 2025 Issues with Apple Search Ads Attribution recorded on February, 14 2d
Started Feb 14, 2025, 01:36 AM UTC· resolved Feb 16, 2025, 01:36 AM UTC
- resolved Feb 16, 2025, 01:36 AM UTC
We experienced an issue with Apple Search Ads attribution data starting on February 14, where all attribution data was missing. As a result, dependent integrations, including Asapty and SplitMetrics, did not receive events from our system. The issue has now been resolved, and we will replay all requests from previous days to resend events to the affected integrations. However, due to token expiration, approximately half of the installs recorded on February 14 will be permanently lost. We sincerely apologize for the inconvenience and appreciate your understanding.
Notice February 11, 2025 Delayed Processing of App Store Server Notifications –
Started Feb 11, 2025, 12:53 PM UTC· resolved Feb 11, 2025, 12:53 PM UTC
- resolved Feb 11, 2025, 12:53 PM UTC
We have identified an issue causing delays in processing App Store server notifications for some apps. The delay was due to an issue with one of our background queue processing. As a result, you may notice batched renewal events appearing in the Events table as the system catches up. The issue has been identified and data is currently being processed. We expect normal processing to resume shortly. We apologize for any inconvenience and appreciate your patience.
Notice December 16, 2024 Partial Delay in Analytics Data –
Started Dec 16, 2024, 03:00 PM UTC· resolved Dec 16, 2024, 03:00 PM UTC
- resolved Dec 17, 2024, 10:04 AM UTC
We experienced a partial delay in analytics data processing. The issue has been identified and resolved, and all systems are now fully operational. No data was lost, and the delayed data has been successfully processed. We apologize for any inconvenience caused and thank you for your patience.
Minor December 11, 2024 A/B Experiments Analytics Delay 22m Dashboard
Started Dec 11, 2024, 08:39 AM UTC· resolved Dec 11, 2024, 09:02 AM UTC
- identified Dec 11, 2024, 08:39 AM UTC
We are currently experiencing delays in data visibility for running A/B experiments. Our team has identified the issue and is actively working on a resolution. We expect the issue to be fixed shortly, and we will provide updates as progress continues. Thank you for your patience and understanding.
- identified Dec 11, 2024, 08:40 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 11, 2024, 09:02 AM UTC
This incident has been resolved.
Major December 5, 2024 Analytics is temporarily unavailable 1h 34m Dashboard
Started Dec 05, 2024, 06:54 AM UTC· resolved Dec 05, 2024, 08:28 AM UTC
- investigating Dec 05, 2024, 06:54 AM UTC
We are currently investigating this issue.
- investigating Dec 05, 2024, 07:17 AM UTC
We are currently experiencing an issue with our analytics servers due to urgent maintenance conducted by our hosting provider. Rest assured, no data has been lost, and the SDK API is functioning as expected. All analytics data will be fully restored shortly. We sincerely apologize for any inconvenience caused and appreciate your patience.
- monitoring Dec 05, 2024, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2024, 08:28 AM UTC
This incident has been resolved.
Minor December 5, 2024 Web-to-App pages are unavailable 3h 50m
Started Dec 05, 2024, 05:00 AM UTC· resolved Dec 05, 2024, 08:50 AM UTC
- resolved Dec 05, 2024, 08:30 AM UTC
Due to server maintenance by our hosting provider, web-to-app links were unavailable on Dec 5, 2024 from 5:00 UTC to 8:50 UTC. We apologize for inconvenience.
Minor December 4, 2024 Elevated Number of 500 Errors 11m API, Dashboard
Started Dec 04, 2024, 05:19 AM UTC· resolved Dec 04, 2024, 05:30 AM UTC
- investigating Dec 04, 2024, 05:19 AM UTC
We are currently experiencing an issue where a some portion of requests are returning 500 errors. The root cause has been identified as an urgent maintenance work by our hosting provider. Fortunately, our SDK and backend systems are designed to retry failed requests, so that app users should not experience significant disruptions. The issue is related to a small portion of our servers and is expected to resolve shortly. We apologize for any inconvenience and appreciate your patience as we monitor the situation.
- resolved Dec 04, 2024, 06:23 AM UTC
This incident has been resolved.
Notice October 25, 2024 Incorrect Billing Issue Rate in Free Trials Performance report for Android apps 3d 20h Dashboard
Started Oct 25, 2024, 12:51 PM UTC· resolved Oct 29, 2024, 09:37 AM UTC
- investigating Oct 25, 2024, 12:51 PM UTC
We've received reports indicating discrepancies in the "Billing Issues" metric for Android apps within the Free Trials Performance report. Our team is actively investigating the root cause of this issue.
- resolved Oct 29, 2024, 09:37 AM UTC
This incident has been resolved.