Appfront experienced a major incident on December 13, 2022 affecting Online ordering, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Online ordering
Update timeline
- investigating Dec 13, 2022, 08:31 PM UTC
We are seeing a high error rate in Toast's payment processor. The payment processor had updated us that the issue is being investigated.............
- monitoring Dec 13, 2022, 08:48 PM UTC
From 20:14 to 20:28 UTC the payment processor experienced errors affecting customers. They have identified the cause of the errors and implemented a fix. We will continue to monitor until the issue is resolved.
- resolved Dec 13, 2022, 10:08 PM UTC
After a period of monitoring, there were no recurrences of this issue. The incident is being considered resolved.