Workflows for Confluence - Macros showing with "Broken macro" message
Affected: Core App
AppFox Outage History
AppFox is up right nowAppFox had 23 outages in the last 2 years totaling 1509h 28m of downtime — averaging 0.9 incidents per month.
There were 23 AppFox outages since June 19, 2024 totaling 1509h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Scheduled Triggers not working for Atlassian Forge apps
Affected: Core App
Timeline · 3 updates
- investigating Feb 06, 2026, 10:19 AM UTC
Atlassian are investigating an incident with Scheduled Triggers not working for Forge apps (see https://developer.status.atlassian.com/incidents/rlrntm2fw82b). The functionality of Compliance for Confluence Cloud may be affected as a result.
- identified Feb 06, 2026, 10:41 AM UTC
Atlassian has updated their incident stating that "The issue is suspected to be related to a recent change that was deployed. The team is currently rolling back the changes."
- resolved Feb 06, 2026, 11:59 AM UTC
Atlassian notify that their "engineering team identified the root cause and performed a rollback deployment to resolve the issue."
All apps affected by an incident on the Atlassian side affecting Forge functions
Affected: Core AppCore AppCore AppCore App
Timeline · 4 updates
- investigating Jan 28, 2026, 05:10 PM UTC
We are aware of an incident affecting all our apps, as well as apps from other vendors, which appears to be linked to Forge functions not working as expected on the Atlassian side. The issue has been reported to Atlassian, and we are waiting for a response.
- investigating Jan 28, 2026, 06:51 PM UTC
Atlassian have acknowledged the incident, and are providing updates on the developer status page here: https://developer.status.atlassian.com/ We are continuing to work with them and are monitoring the situation.
- monitoring Jan 28, 2026, 07:04 PM UTC
Atlassian have implemented a fix, and we are monitoring any further impacts.
- resolved Jan 29, 2026, 09:02 AM UTC
On Wed 28th Jan, 19:20 UTC, Atlassian marked the incident as resolved. They explained that "On January 28, 2026, some customers may have experienced Forge function invocation availability disruption. The issue has now been resolved, and the service is operating normally for all affected customers."
Approval Quorum Issue
Affected: Core App
Timeline · 5 updates
- investigating Jan 07, 2026, 10:42 AM UTC
We are currently investigating an issue with Approval stages not transitioning correctly despite meeting the configured quorum requirements.
- identified Jan 07, 2026, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 07, 2026, 11:32 AM UTC
A fix is in the process of being deployed. If you are affected by this issue, you can click the Sync button on the workflow to trigger the transition.
- monitoring Jan 07, 2026, 11:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 02:29 PM UTC
This incident has been resolved.
Workflows for Confluence: Intermittent outage for some customers due to content delivery network cache issues
Timeline · 1 update
- resolved Nov 28, 2025, 09:41 AM UTC
Some customers experienced an outage of the Workflows for Confluence app; the app user interface would not load on several pages. This was caused by a stale cache issue on our content delivery network as part of a deployment on 27 Nov 2025 at 17:30. The stale cache has now been cleared and the incident is resolved.
Confluence webhooks outage causing app issues
Affected: Core AppCore AppCore App
Timeline · 3 updates
Approvals for Confluence and Workflows for Confluence: Partial outages
Affected: Core AppCore App
Timeline · 6 updates
- identified Sep 30, 2025, 08:30 AM UTC
We are currently investigating problems with Page Approvals on Approvals Cloud. We are observing the following problems: - Errors trying to load the byline on new pages with no page approval - On existing pages with page approvals, sometimes making decisions does not work - Cannot create/edit the settings of page approvals Section approvals is unaffected. We have identified the cause of this incident; some Atlassian endpoints we rely on have been removed. We are working with Atlassian to get this resolved.
- identified Sep 30, 2025, 09:00 AM UTC
We have identified that Workflows is affected by the same issue. Currently, Page History is showing "No History" on pages where a Workflow history is expected. We are continuing to work on a resolution. edit: We have also identified issues with Approval Comments, Linked Published Pages, and Workflow Removal.
- identified Sep 30, 2025, 10:26 AM UTC
We have deployed a fix for page approvals on Approvals for Confluence. We are continuing to work on a resolution for Workflows for Confluence to restore full functionality.
- identified Sep 30, 2025, 11:38 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 30, 2025, 11:39 AM UTC
We have released fixes for the issues with Workflows. We are now monitoring the changes in production.
- resolved Sep 30, 2025, 02:26 PM UTC
This has been verified as fixed across multiple production sites.
Workflows for Confluence: Publish Content with Page Ancestry outage
Timeline · 1 update
- resolved Sep 19, 2025, 09:43 AM UTC
From 17:00 UTC on 17th September 2025, users of Workflows for Confluence experienced errors when attempting to use the Publish Content action with 'Clone Page Ancestry' enabled. As of 09:30 UTC on 19th September 2025, this issue has been resolved; Publish Content with Page Ancestry will now work as expected.
Workflows for Confluence - Space Settings outage
Affected: Core App
Timeline · 4 updates
- investigating Sep 12, 2025, 09:09 AM UTC
There is an incident with Atlassian, https://developer.status.atlassian.com/, which is impacting our ability to load the space settings for Workflows. We are investigating the impact of this Atlassian incident on our app.
- identified Sep 12, 2025, 09:40 AM UTC
We have identified the impact of this incident on the app. The following features are intermittently broken: - Space settings - Adding and removing Workflows to and from pages when the permissions are managed at the space level - Adding and removing approvers from approval stages when the permissions are managed at the space level - Space level authenticated webhooks, which are using space level credentials - Auto Assign rules and Default Workflows are not being applied when they're not managed globally, i.e. managed at the space level We will keep you updated as there are progress updates with the Atlassian incident.
- monitoring Sep 12, 2025, 10:57 AM UTC
Atlassian are deploying a fix to this incident, which should be rolled out to all customers in the next hour. We will continue to monitor the situation.
- resolved Sep 12, 2025, 12:13 PM UTC
Atlassian have released a fix for their incident, and Workflows for Confluence is now fully operational again.
Approvals for Confluence Cloud - Page Approvals intermittently broken
Affected: Core App
Timeline · 4 updates
- identified Sep 12, 2025, 09:07 AM UTC
There is an incident with Atlassian, https://developer.status.atlassian.com/, which is impacting our ability to load the Page Approval byline. We are investigating a workaround to this incident with Atlassian to see how we can get our page approvals loading.
- identified Sep 12, 2025, 10:27 AM UTC
We have identified a workaround to allow existing page approvals to be used as expected. We are currently testing this workaround and will update when it has been verified and deployed.
- monitoring Sep 12, 2025, 10:55 AM UTC
We have deployed a workaround which ensures that customers are able to action existing page approvals. Unfortunately the Atlassian outage means that we cannot retrieve permissions which are set at the space level to define who can create and edit page approvals. Due to this, we have blocked access to creating and editing page approvals where they cannot be determined. We will continue to monitor the Atlassian incident and update as appropriate.
- resolved Sep 12, 2025, 12:13 PM UTC
Atlassian have released a fix for their incident, and Approvals for Confluence Cloud is now fully operational again.
Issue with Approvals for Confluence Cloud core functionality
Affected: Core App
Timeline · 4 updates
- investigating Sep 10, 2025, 01:28 PM UTC
We are investigating the cause of this issue, and are working on a fix which will be deployed shortly
- investigating Sep 10, 2025, 02:08 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 10, 2025, 02:09 PM UTC
We have deployed a fix to production which has fixed the issue. We are monitoring the issue.
- resolved Sep 10, 2025, 03:08 PM UTC
The incident is resolved, and Approvals for Confluence Cloud is functioning as expected
Message saying "app unlicensed"
Affected: Core App
Timeline · 2 updates
- identified Sep 03, 2025, 04:45 PM UTC
Optimizer for Jira: A message saying the app is unlicensed appears within the navigation. Functionality is unaffected. The app is being updated to remove the message.
- resolved Sep 04, 2025, 07:51 AM UTC
Optimizer for Jira: The issue with the unlicensed message showing incorrectly has been resolved.
Issues with approvals in Section Approval macros
Affected: Core App
Timeline · 2 updates
- investigating Jul 18, 2025, 11:43 AM UTC
We are aware of issues with recording approvals in our Section Approvals macros, and our engineering team is investigating the situation.
- resolved Jul 18, 2025, 04:53 PM UTC
We are resolving the incident as we have reviewed the severity of the issues reported. We currently believe that the unexpected behaviors reported are the result of independent issues which we will triage, investigate and resolve as part of our standard defect process. If you are affected by an issue with section approvals, please report a bug through our Service Desk: https://appfox.atlassian.net/servicedesk/customer/portal/3
Incorrect approval dates for ad hoc approvers may appear in Workflows for Confluence
Affected: Core AppCore App
Timeline · 4 updates
- identified Jul 14, 2025, 10:45 AM UTC
We have identified an issue affecting Workflows for Confluence, linked to the incorrect date of approvals from ad hoc approvers to appear to users. Our engineering team is working on a fix, which will be applied as soon as possible.
- identified Jul 14, 2025, 10:49 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2025, 02:19 PM UTC
We have fixed the root cause of the issue, and we are monitoring the situation.
- resolved Jul 14, 2025, 02:26 PM UTC
We have verified that the issue is correctly resolved.
Issues with the token functionality for Workflows for Confluence
Affected: Core App
Timeline · 3 updates
- identified Jul 10, 2025, 10:07 AM UTC
We are aware of an issue with the token functionality for Workflows for Confluence. Our engineering team is working to resolve the issue as a matter of priority.
- monitoring Jul 10, 2025, 10:21 AM UTC
Our engineering team has now resolved the issue reported by some customers, and we are working on a fix for the underlying root cause.
- resolved Jul 10, 2025, 11:32 AM UTC
The root cause has been resolved.
Intermittent degraded performance for Approvals for Confluence
Affected: Core App
Timeline · 2 updates
- monitoring Jul 08, 2025, 03:29 PM UTC
Approvals for Confluence Cloud experienced intermittent degraded performance. This issue impacted section approvals, page approvals, the dashboard, and the search page. A fix for this issue has now been implemented and we are monitoring the situation.
- resolved Jul 08, 2025, 04:22 PM UTC
This incident has been resolved.
Possible intermittent 503 errors
Affected: Core App
Timeline · 3 updates
- investigating Jun 03, 2025, 04:17 PM UTC
We are investigating a potential incident affecting Approvals for Confluence. Users may see intermittent 503 errors as part of it.
- monitoring Jun 03, 2025, 04:52 PM UTC
We have identified a potential root cause, and deployed a fix. We are monitoring the situation.
- resolved Jun 03, 2025, 04:56 PM UTC
The situation is back to normal.
Approvals through the byline temporarily unavailable for Approvals for Confluence Cloud
Affected: Core App
Timeline · 9 updates
Optimizer for Jira unavailable on Firefox browser
Affected: Core App
Timeline · 2 updates
- investigating Jan 23, 2025, 01:15 PM UTC
We are aware that Optimizer for Jira is currently unavailable on Firefox. We are investigating the issue.
- resolved Jan 23, 2025, 02:53 PM UTC
The incident is resolved.
Degraded performances in data retrieval
Affected: Core AppCore AppAutomationWorkersCommentingEmail NotificationsAuto-AssignExpiry Scheduler
Timeline · 3 updates
- identified Aug 06, 2024, 10:14 AM UTC
Degraded performances in data retrieval
- identified Aug 06, 2024, 10:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 06, 2024, 03:52 PM UTC
A release has been rolled back and the degraded performance issue has now been resolved.
Apps currently unavailable
Timeline · 1 update
- resolved Jul 16, 2024, 07:50 AM UTC
We are aware our apps were unavailable for approximately 15 mins between 8.30am and 8.45am BST. The incident was linked to an in-progress maintenance operation of our cloud infrastructure. The team is monitoring the situation, and we apologize for any inconvenience caused.
Disruption to service of Optro Cloud account management
Affected: Approvals for TrelloMatrix for TrelloView Tracker for Trello
Timeline · 3 updates
- investigating Jul 15, 2024, 11:33 AM UTC
We are currently investigating this issue.
- identified Jul 15, 2024, 01:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 15, 2024, 01:51 PM UTC
This incident has been resolved.
Some classification features not available
Affected: Core App
Timeline · 4 updates
- investigating Jun 19, 2024, 08:35 AM UTC
We have identified an incident affecting some classification features, which are therefore not available. We are investigating the issue.
- investigating Jun 19, 2024, 08:40 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 19, 2024, 08:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2024, 08:52 AM UTC
This incident has been resolved.