AppFox incident

Workflow Expiry Issues

Minor Resolved View vendor source →

AppFox experienced a minor incident on March 12, 2021 affecting Core App, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2021, 11:20 AM UTC
Resolved
Mar 16, 2021, 03:09 PM UTC
Duration
4d 3h
Detected by Pingoru
Mar 12, 2021, 11:20 AM UTC

Affected components

Core App

Update timeline

  1. investigating Mar 12, 2021, 11:20 AM UTC

    We're investigating an issue with the approval expiry functionality for Workflows. We'll update this ticket once we have more information.

  2. identified Mar 15, 2021, 09:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 15, 2021, 08:22 PM UTC

    We have determined the cause of the issue and implemented a patch. The patch will be deployed to all customers at 10.00 GMT tomorrow (16 March).

  4. resolved Mar 16, 2021, 03:09 PM UTC

    Resolved - We identified an issue where the page expirations (on date) were not working as intended. This has now been resolved and a fix has been released on 16/03/2021. Any pages that should have expired will now have updated correctly. We apologise for any inconvenience this has caused.