AppFox incident

Intermittent Issues with Viewing/Editing Comments

Major Resolved View vendor source →

AppFox experienced a major incident on March 17, 2021 affecting Commenting, lasting 6d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2021, 01:00 PM UTC
Resolved
Mar 23, 2021, 05:44 PM UTC
Duration
6d 4h
Detected by Pingoru
Mar 17, 2021, 01:00 PM UTC

Affected components

Commenting

Update timeline

  1. investigating Mar 19, 2021, 11:42 AM UTC

    We're currently investigating an issues where adding/viewing comments for a page is not working as intended.

  2. identified Mar 23, 2021, 12:38 PM UTC

    We have determined the cause of the issue and implemented a patch. The patch will be deployed to all customers at 5.30 GMT today (23rd March).

  3. resolved Mar 23, 2021, 05:44 PM UTC

    Resolved - We identified an issue where some users were not able to view/add comments. This has now been resolved and a fix has been released on 23/03/2021. Going forwards, the comment functionality should be working as expected. We apologise for any inconvenience this has caused.