AppFox incident

Downgraded performance due to domain migration

Notice Resolved View vendor source →

AppFox experienced a notice incident on May 18, 2023 affecting Core App and Core App and 1 more component, lasting 23h 56m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 04:07 PM UTC
Resolved
May 19, 2023, 04:03 PM UTC
Duration
23h 56m
Detected by Pingoru
May 18, 2023, 04:07 PM UTC

Affected components

Core AppCore AppCore AppConfluence AdministrationApprovals for TrelloCore AppEC2Confluence View ContentMatrix for TrelloAutomation

Update timeline

  1. investigating May 18, 2023, 04:07 PM UTC

    Downgraded performance due to domain migration

  2. investigating May 18, 2023, 04:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2023, 07:46 PM UTC

    We have rolled back a DNS change in our production environment. Once the change will have propagated, we will verify that every degraded performance is resolved.

  4. investigating May 19, 2023, 06:33 AM UTC

    We are aware of an ongoing issue with our network configuration. We are investigating it with highest priority.

  5. investigating May 19, 2023, 10:11 AM UTC

    We are working with our Cloud provider to investigate and fix a DNS problem

  6. investigating May 19, 2023, 03:45 PM UTC

    We are continuing to investigate this issue.

  7. investigating May 19, 2023, 03:46 PM UTC

    We believe the issue has been solved.

  8. resolved May 19, 2023, 04:03 PM UTC

    This incident has been resolved and we apologise for the inconvenience caused.