Appfire incident
Critical Performance Outage: Connector for Salesforce and Jira
Appfire experienced a major incident on June 25, 2024 affecting Connector for Salesforce & Jira, lasting 12h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 09:30 PM UTC
The Connector for Salesforce and Jira is currently experiencing a performance outage. Our team is working urgently to resolve this issue. We apologize for any inconvenience and will provide updates as soon as possible.
- investigating Jun 26, 2024, 06:01 AM UTC
Our app is now fully operational and functioning normally again. Our engineering team is diligently investigating the root cause of the issue. While we haven't identified a definitive cause yet, we're actively analyzing all available data. In the meantime, if you have any questions or experience any further issues, please don't hesitate to contact our support team.
- resolved Jun 26, 2024, 09:53 AM UTC
Current Status: Resolved We're happy to announce that the service disruption affecting Connector for Salesforce and Jira has been resolved. Our engineering team is currently conducting a post-mortem analysis to identify the root cause of the issue and implement preventative measures to avoid similar occurrences in the future. In the meantime, if you have any questions or experience any further issues, please don't hesitate to contact our support team.