Appfire incident

Canned Responses is facing DB-related issues

Critical Resolved View vendor source →

Appfire experienced a critical incident on July 23, 2024 affecting Canned Responses, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 03:42 PM UTC
Resolved
Jul 23, 2024, 07:12 PM UTC
Duration
3h 30m
Detected by Pingoru
Jul 23, 2024, 03:42 PM UTC

Affected components

Canned Responses

Update timeline

  1. investigating Jul 23, 2024, 03:42 PM UTC

    Canned Responses is currently facing issues and is not functional. The team behind the product is investigating the root cause.

  2. investigating Jul 23, 2024, 03:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 23, 2024, 03:58 PM UTC

    The app is functioning again. The root cause appears to be related to overloaded database. The team keeps monitoring the situation.

  4. investigating Jul 23, 2024, 04:25 PM UTC

    The service is still interrupted, it is being investigated.

  5. monitoring Jul 23, 2024, 05:02 PM UTC

    The app is fully operational again.

  6. resolved Jul 23, 2024, 07:12 PM UTC

    This incident has been resolved.