Appfire JMWE incident

Cannot access logs from the JMWE logs page

Appfire JMWE experienced a minor incident on March 6, 2019 affecting JMWE for JIRA Cloud, lasting 1d. The incident has been resolved; the full update timeline is below.

Started: Mar 06, 2019, 03:55 PM UTC
Resolved: Mar 07, 2019, 04:09 PM UTC
Duration: 1d
Detected by Pingoru: Mar 06, 2019, 03:55 PM UTC

Affected components

JMWE for JIRA Cloud

Update timeline

investigating Mar 06, 2019, 03:55 PM UTC

Our logging infrastructure provider is currently experiencing some technical difficulties, resulting in random failures when access logs from the JMWE logs page. We are working with them to resolve the issue.
identified Mar 07, 2019, 11:38 AM UTC

Our logging infrastructure provider is still working on a fix. In the meantime, if you need to access your JMWE logs for troubleshooting purposes, please raise a support request at https://innovalog.atlassian.net/servicedesk/customer/portal/10 and we will assist you.
resolved Mar 07, 2019, 04:09 PM UTC

The issue is now resolved.