Appfire JMWE incident

JMWE Auto-Scaler Crash

Critical Resolved View vendor source →

Appfire JMWE experienced a critical incident on December 18, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2023, 08:31 PM UTC
Resolved
Dec 16, 2023, 02:00 PM UTC
Duration
—
Detected by Pingoru
Dec 18, 2023, 08:31 PM UTC

Update timeline

  1. resolved Dec 18, 2023, 08:31 PM UTC

    We experienced a disruption in message processing due to a JMWE auto-scaler crash on the backend. All servers scaled down to 0, causing a backlog. The issue is now resolved, and processing has resumed.