Appfire JMWE incident

Post-function and event-based actions execution are delayed

Critical Resolved View vendor source →

Appfire JMWE experienced a critical incident on February 24, 2022 affecting JMWE for JIRA Cloud, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 09:49 AM UTC
Resolved
Feb 24, 2022, 11:28 AM UTC
Duration
1h 39m
Detected by Pingoru
Feb 24, 2022, 09:49 AM UTC

Affected components

JMWE for JIRA Cloud

Update timeline

  1. investigating Feb 24, 2022, 09:49 AM UTC

    Post-function and event-based actions are currently running with a significant delay. We are investigating the root cause of this incident.

  2. identified Feb 24, 2022, 10:16 AM UTC

    We have identified the cause of the problem and JMWE has now caught up with pending post-function and event-based action executions. We are now investigating how to prevent this from happening again in the future.

  3. resolved Feb 24, 2022, 11:28 AM UTC

    The problem is now resolved, and all post-functions and event-based actions that were delayed have now been processed.