Appfire JMWE experienced a critical incident on June 5, 2024 affecting JMWE for JIRA Cloud, lasting 23h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 03:35 PM UTC
JMWE API, which heavily relies on Jira Cloud API, has been rate-limited by Atlassian hence we are currently not able to serve requests. We are currently investigating the root cause of this issue working with Atlassian Support team to address it ASAP. We apologise for any inconvenience
- identified Jun 05, 2024, 03:37 PM UTC
The issue has been identified and we are working with Atlassian to resolve it ASAP.
- monitoring Jun 05, 2024, 07:53 PM UTC
After investigating with Atlassian we have ruled out issues on their side. To allow our customers to use JMWE once again we have rolled back to the previous version. In the meantime we keep monitoring the status of our infrastructure and developing a solution to this issue.
- resolved Jun 06, 2024, 02:45 PM UTC
Unfortunately there has been a problem with the latest release (1.2.29-AC) that led us to roll back to the previous version. The issue is now resolved, and processing has resumed.