Appfire JMWE incident
JMWE Scheduler Job Service - Performance Degradation
Appfire JMWE experienced a major incident on March 5, 2025 affecting JMWE for JIRA Cloud, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
JMWE for JIRA Cloud
Update timeline
- investigating Mar 05, 2025, 02:10 AM UTC
We are currently experiencing an issue with the JMWE Scheduler backend job service, which is impacting the performance of the configured Schedule Actions. Our team is investigating the root cause of the issue. Please note that all other JMWE functionalities remain fully operational. Thank you for your patience and understanding.
- identified Mar 05, 2025, 08:33 AM UTC
JMWE Actions identified that were degrading the Scheduler’s backed job service. They have been isolated.
- monitoring Mar 05, 2025, 08:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 08:43 AM UTC
This incident has been resolved.