Appfire JMWE experienced a notice incident on March 18, 2025 affecting JMWE for JIRA Cloud, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 18, 2025, 08:33 AM UTC
Due to circumstances out of our control, the Event-Based Actions are not working. The issue has been escalated to Atlassian.
- identified Mar 18, 2025, 08:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 18, 2025, 11:24 AM UTC
Atlassian has acknowledged the issue and is working with their internal team and Appfire to resolve it.
- identified Mar 18, 2025, 02:42 PM UTC
Atlassian has completed the necessary work based on the proposed solution and is now conducting an internal review. We will provide further updates as soon as we have more info.. Thank you for your patience.
- identified Mar 18, 2025, 04:37 PM UTC
While Atlassian is still working on a definitive fix, in the meantime you can manually apply a fix that should resolve the issue by navigating to the Event Based Action page and clicking on 'Apply Fix'. In case you still notice any issues, please reach out to the Appfire Support Team. The 'Apply Fix' button will still remain visible until further notice. Thank you.
- monitoring Mar 19, 2025, 02:47 PM UTC
Atlassian has implemented a fix. We will continue monitoring the situation for a while. Thank you for your patience.
- resolved Mar 19, 2025, 04:17 PM UTC
Normal operations have resumed. We appreciate your patience while we resolved the issue. If you have any questions, please contact the Appfire Support Team. Thank you.