Appen incident

Platform outage

Critical Resolved View vendor source →

Appen experienced a critical incident on September 28, 2021 affecting Customer Portal and API, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 08:51 PM UTC
Resolved
Sep 28, 2021, 09:55 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 28, 2021, 08:51 PM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Sep 28, 2021, 08:51 PM UTC

    We are currently investigating this issue.

  2. identified Sep 28, 2021, 08:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 28, 2021, 09:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 28, 2021, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 28, 2021, 09:55 PM UTC

    This incident has been resolved.