Appen incident

Platform in a degraded state

Notice Resolved View vendor source →

Appen experienced a notice incident on January 21, 2022 affecting Customer Portal and API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2022, 04:04 PM UTC
Resolved
Jan 21, 2022, 05:30 PM UTC
Duration
1h 26m
Detected by Pingoru
Jan 21, 2022, 04:04 PM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Jan 21, 2022, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 21, 2022, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2022, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2022, 05:30 PM UTC

    This incident has been resolved.