Appen incident

Platform outage

Critical Resolved View vendor source →

Appen experienced a critical incident on March 31, 2022 affecting Customer Portal and API, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2022, 11:23 AM UTC
Resolved
Mar 31, 2022, 12:10 PM UTC
Duration
46m
Detected by Pingoru
Mar 31, 2022, 11:23 AM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Mar 31, 2022, 11:23 AM UTC

    We are currently investigating this issue.

  2. identified Mar 31, 2022, 11:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2022, 12:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2022, 12:10 PM UTC

    This incident has been resolved.