Appen incident

Platform and API down

Critical Resolved View vendor source →

Appen experienced a critical incident on September 5, 2022 affecting Customer Portal and API, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2022, 12:28 AM UTC
Resolved
Sep 05, 2022, 01:59 AM UTC
Duration
1h 31m
Detected by Pingoru
Sep 05, 2022, 12:28 AM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Sep 05, 2022, 12:28 AM UTC

    We are currently investigating this issue.

  2. identified Sep 05, 2022, 01:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 05, 2022, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2022, 01:59 AM UTC

    This incident has been resolved.