Appen experienced a minor incident on October 20, 2022 affecting Customer Portal and API, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal and API
Update timeline
- investigating Oct 20, 2022, 12:41 PM UTC
We're experiencing system instability and are investigating the issue.
- identified Oct 20, 2022, 01:30 PM UTC
the issue has been identified and we're working on resolution
- monitoring Oct 20, 2022, 01:40 PM UTC
A fix has been implemented and we're watching the results.
- monitoring Oct 20, 2022, 02:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2022, 02:01 PM UTC
This incident has been resolved.